Privacy Policy
1. About This Policy
TETTU NEGÓCIOS IMOBILIÁRIOS LTDA, CNPJ 30.893.866/0001-30, headquartered at Rua Luiz Alves Pereira, No. 377, Store 25 - Aterrado - Volta Redonda – RJ – ZIP Code: 27.215-570, respects your privacy and is committed to processing your personal data in accordance with the law. This Privacy Policy sets forth how we use, store, disclose, and process the personal data you provide to us when you visit our website and use our tools, or when you contact us in any other way and/or we collect your personal data. For the purposes of Brazil’s General Personal Data Protection Law (LGPD), Tettu is the “data controller” and is responsible for your personal data collected in accordance with this Privacy Policy.
2. Glossary
For this Policy, we have adopted the concepts established in the LGPD, particularly the following:
Personal data, Sensitive personal data, Data subject, Data processing, International data transfer, Shared use of data.
3. What data do we collect?
We may collect and process the following personal data about you:
Information you provide to us – You provide us with your personal data in various ways, including:
When you request assistance on the website for:
Searching for a property to rent;
Searching for a property to buy;
Listing a property for rent;
Listing a property for sale;
other matters.
This personal data may include: your email address, name, CPF, and phone number. When answering questions from our employees/staff regarding the requested service, you may also provide us with other personal data necessary to fulfill the intended purpose.
You may also provide us with your personal data when you contact us via WhatsApp, mail, phone, email, or other means.
Information We Collect About You – We may collect information about your computer or device, including your IP address, location, operating system, browser information, information about your visit, your browsing history, and how you use our website. These types of data are collected through cookies and related technologies, including DoubleClick, Google Analytics, and Facebook. When you access our website for the first time from certain jurisdictions, including Brazil, you will receive a message notifying you that cookies and similar technologies are in use. By clicking “Accept,” you indicate that you understand and agree to the use of these technologies, as described in our Cookie Policy. For more information about our practices in this area, please see our Cookie Policy.
4. How do we use your data?
Your data will be used for the following purposes, always based on the legal grounds for processing set forth in the LGPD, which may or may not depend on consent but are not limited to it:
Pre-contractual steps and the performance of a contract to which the data subject is a party, including all activities necessary to contact you, assist you, and provide guidance on real estate matters;
Marketing activities;
To develop and improve our Website and Dataset, for example, by reviewing visits to the website and its various subpages;
Compliance with legal and/or regulatory obligations;
Regular exercise of rights in legal proceedings;
Sharing with subcontractors and partners who assist in the provision of our service.
5. Data Processing in the United States
If you are visiting our website or otherwise providing us with personal data from outside the United States, please be aware that your personal data may be transferred, stored, and processed by us outside the jurisdiction in which you are located; however, we ensure that any processing that takes place abroad provides a level of data protection equivalent to that required by the LGPD. For more information on how we transfer your personal data, please refer to Section 9 of this Privacy Policy.
6. Where is your data stored?
We use Webflow’s data storage services (https://webflow.com), which is referred to here as the “Data Processor,” to collect and store the data used in the performance of our activities. These services store your data in a secure application, with access and controls restricted to those areas and employees of the company whose activities necessarily involve data processing. If you would like more information about how the service stores your data, please refer to the Privacy Policy available on its website:
Information provided through messaging apps such as WhatsApp will be stored not only on the drive of the mobile device used but also on the app’s own server, with end-to-end encryption applied to the personal data and information provided by the user. For more information on how WhatsApp stores your personal data, please refer to WhatsApp’s Privacy Policy at whatsapp.com/legal/privacy-policy.
7. How long is your data stored?
We store your personal data for as long as necessary to fulfill the purposes for which it was collected, such as the period during which you use our services. The specific retention periods will depend on the purpose for which the stored personal data is processed. The retention period will also be determined in accordance with any legal or regulatory obligations to which we are subject or for the regular exercise of rights in judicial, administrative, or arbitration proceedings, if applicable.
The table below summarizes the periods for which we will retain your personal data.
Customer data (only essential contact information) During the contractual relationship and 5 (five) years after the last contact. Legitimate interest.
Digital data Minimum of 6 (six) months. Compliance with a legal obligation. Art. 15, Brazilian Framework for the Internet.
Customer data: 5 (five) years after the end of the contractual relationship, including the warranty period. Compliance with a legal obligation; regular exercise of rights in legal proceedings. Art. 27 of the Consumer Protection Code;
Art. 174 of the National Tax Code;
It is emphasized that personal data may continue to be stored by Tettu in cases where its use is necessary for:
compliance with a legal or regulatory obligation;
research by research organizations, provided that the data is anonymized or pseudonymized;
transfers to third parties;
exclusive use by the data controller, provided that the data is anonymized or pseudonymized.
In any of the cases listed above, the data subject will be notified in advance and in accordance with applicable regulations.
8. How is this data shared?
In general, your data includes your consent, which you provide by submitting information through the forms we provide. Access to your data is restricted to our team; however, your personal data may be shared with subcontractors and partners—such as real estate agencies, customs brokers, and condominium management companies, among others—to carry out processing activities consistent with the purposes set forth in this Policy. We guarantee that if there is a change in purpose, the data subject will be duly informed. By giving your consent, you explicitly agree to this. Your personal data may be disclosed if required by law and by the competent authorities.
We may also share your personal data with third parties in the following ways:
For research purposes, to contact you via email and/or text message (e.g., SMS, WhatsApp, and email).
With another legal entity, on a temporary or permanent basis, for the purposes of a joint venture, collaboration, sale, merger, reorganization, change in legal form, dissolution, or similar event. In the event of a merger or sale, your personal data may be permanently transferred to a successor company. If a change occurs in our business, the new owners may use your personal data in the same manner as set forth in this Policy.
When necessary, to enforce our rights, protect our property, or protect the rights or safety of Tettu and others, or to support external audit, compliance, and corporate governance functions.
Public authorities if we are required by law to do so.
If necessary, to receive legal advice.
For services or tools necessary for the maintenance and operation of the Site, such as cookies, as well as for the storage of personal data.
By accepting the terms of this Privacy Policy, you are consenting to the transfer of your personal data to third parties in the cases mentioned above.
We ensure that, in the event your data is shared with third parties or the purpose of processing for which you have given your consent is changed, you will be notified in advance and given the opportunity to revoke your consent at any time, in accordance with the LGPD.
9. International Transfers of Personal Data
When personal data relating to individuals residing in Brazil is shared with third parties located in another country that has not received an adequacy decision from the National Data Protection Authority (“ANPD”), in accordance with Articles 33, I, and 34 of the LGPD, we have adequate safeguards in place, such as standard contractual clauses, in compliance with ANPD regulations on the matter.
No international transfer will take place contrary to the data subject’s expectations; such transfers will be limited to specific purposes and based on the legitimate interests of both parties, and the data subject will be notified in advance of any changes to the regulatory and contractual parameters under which their data will be processed.
10. Your rights as a data subject
In certain circumstances, you may contact us to exercise the rights provided for under the LGPD, particularly the following:
Confirmation of the existence of data processing;
Access to data;
Correction of incomplete, inaccurate, or outdated data;
Anonymization, blocking, or deletion of unnecessary, excessive, or unlawfully processed data;
Portability, in accordance with the authority’s regulations;
Withdrawal of consent, if applicable;
Deletion of data processed with consent, if applicable;
Information regarding the option to refuse consent and the consequences thereof;
Information regarding the public and private entities with whom the data has been shared;
Right to object in the event of non-compliance with the law in cases where consent is not required.
Our goal is to respond to your requests within fifteen days, but we may extend this period by an additional two months, providing a clear and complete statement regarding the origin of the data, the (non)existence of a record, the criteria used, and the purpose of processing. However, for requests limited to confirmation of processing or access to data, a response will be provided immediately, in a simplified format.
The above rights may be exercised in the manner established by the LGPD, exclusively by the data subject or their legal representative, by sending a message via the website’s contact form or via WhatsApp at (24) 99271-9921, including the following information:
A copy of your ID card;
Your status as a legal representative and proof thereof, if necessary;
A description of the request.
For your security, we may need to request additional information about you to help us verify the identity of the requester.
If applicable, the request will be denied, and the requester will be informed of the reason (e.g., in a request for data deletion, the request will be denied in compliance with the statute of limitations for any potential legal action or other legal obligation to which we are subject).
If you believe that we have failed to fulfill our obligations under this Privacy Statement or Brazil’s General Personal Data Protection Law, you have the right to file a complaint with the National Data Protection Authority or any other competent authority.
11. “Do Not Track” Features
We do not respond to “Do Not Track” requests from web browsers. As such, your browsing activity on our website may be tracked as part of our collection of quantitative user data. If you access our website via a link from a third-party website that responds to “Do Not Track” requests, recognition of any “Do Not Track” request you have initiated will end as soon as you access our website.
12. About Changes to This Privacy Policy
This Policy will be reviewed and updated at any time as necessary, always ensuring compliance with current legislation. Therefore, please check back often. You will also be contacted via email when changes that affect your consent are made, as required by national laws. The most recent version of this Policy is indicated by the date at the top of this Policy.